How to use the live chat?

You can reach us easily through our live chat within your library!

As we would like to give you as a customer the best possible experience possible with Apicbase, you can always reach us by clicking on the chat icon in your library. There you can either search for an article or get in-touch via the live chat with our support team. 

  • Click on the right lower side on the chat icon
  • Choose between either looking for an article or starting a live chat
  • You can easily hide the chat by clicking on the X
  • When you like to start a chat, just click on the "Your Chats"
  • Then you will get a new window - where you can directly start chatting with us.

Please always mention your name and company - so we can support you much quicker. 


How to remove/bring back chat bubble?

You can effortlessly conceal or restore the chat bubble at your convenience by following these steps:

  • To hide the chat bubble, simply click on your library name located in the upper right corner, and then select the 'Hide Live Chat' button.
  • If you wish to bring it back, click your library name once more, and then select 'Live Chat' button.