US Foods is one of the largest foodservice distributors in the United States. In this article, you will find relevant information about the integration between US Foods and Apicbase.
Table of Contents
1. General Information
- Scope: United States.
This integration supports all US Foods depots nationwide. - Website: usfoods.com
Integration Overview:
The integration between Apicbase and US Foods consists of three key components:
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Assortment connection
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Ordering connection
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Order response connection
These components automate data flow between both systems. Eliminating manual entry and providing real-time feedback on your orders.
2. Product Assortment
- Assortment Type: Customer-specific. Only the products included in your US Foods contract (as agreed with your account manager) will be available in Apicbase.
- Syncing Frequency: The product assortment is updated regularly based on the customer’s US Foods data feed.
- Assortment Management: To modify your assortment (add or remove articles), please contact your US Foods Account Manager.
- Note that asking your account manager to delete an item from the assortment doesn't delete it from Apicbase, it only makes the article unorderable. You can archive it manually in Apicbase if necessary.
- Prices: As agreed in your US Foods contract for the corresponding items.
- Product Information:
| Product Information | Availability |
|---|---|
| Multiple-level packages (e.g. 3 x 500g) | Yes |
| Units of Measurement | Net volumes/weights |
| GTIN (Barcode) | Yes (parent package) |
| Brand | Yes |
| Package Type (Bottle, Carton, etc.) | Yes (CA or EA) |
| Allergens | No |
| Nutritional Information | No |
| Lead Times | No |
| Several orderable packages per ingredient | Yes |
Example:
A typical product from US Foods includes GTIN (parent package), price, brand, and package type information. Both case (CS) and each (EA) level items are created under the same ingredient in Apicbase.
3. Ordering Details
- Ordering Process:
Orders created in Apicbase are sent directly to the US Foods ERP system. - Order Response:
After an order is submitted, Apicbase receives a response message from US Foods with real-time updates, such as:-
Adjusted delivery dates
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Unavailable or deleted products
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This helps operators maintain full visibility on delivery status and availability before goods arrive.
4. Onboarding
To activate and set up your US Foods integration, please follow these steps:
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Notify your US Foods Account Manager and Apicbase Customer Success Manager (CSM) that you wish to activate the integration.
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US Foods will send a confidential agreement to be signed by both the customer and Apicbase. Once signed, your US Foods Sales Sponsor will submit the integration request internally.
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Your CSM will share a vendor submission form. Complete the form and send it to your US Foods Sales Representative, keeping your Apicbase CSM in CC.
- Sample
- Sample
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Integration Credentials
You will receive three emails from US Foods containing setup details:-
Email 1: Configuration confirmation (Partner ID and username)
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Email 2: Passwords (two)
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Email 3: Dummy number (for final setup)
Forward these emails to your Apicbase CSM for setup completion.
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Testing & Go-Live
US Foods may request a test order to confirm the integration works correctly before going live.
Integration Timeline:
The setup duration depends on the timely completion of the vendor submission form and data exchange between US Foods and Apicbase.
5. Contact Information
For any issues regarding the integration (data, order flow, or technical troubleshooting), please contact the US Foods Service Desk for proper tracking and resolution.
US Foods Service Desk (24/7)
📞 Phone: (888) 648-2580
📧 Email: ServiceDesk.Shared@usfoods.com
For assistance with setup or Apicbase configuration, contact your Apicbase Customer Success Manager.