Easily connect your Hørkram account to Apicbase for smooth ordering, automatic assortment synchronisation, and accurate lead-time validation.
Table of Contents
1. General Information
- Scope: Hørkram is one of the leading foodservice suppliers in Denmark and part of the Chef’s Culinar Group, one of Europe’s largest wholesale organisations. They provide a full range of food and non-food products (cleaning supplies, clothing, disposables, etc.), with a strong focus on food. The integration between Hørkram and Apicbase covers all of Denmark. It enables customers to receive a customer-specific assortment file and place integrated orders directly from Apicbase into Hørkram’s system.
- Website: https://www.hoka.dk/da-dk
2. Product Assortment
- Assortment Type: Customer-specific. The assortment is defined by the customer’s Hørkram account manager.
- Syncing Frequency: Weekly sync, every Sunday at 13:00 (BE CEST).
- Assortment Management: All assortment changes (add/remove items) must be requested through the Hørkram account manager.
- Note that asking your account manager to delete an item from the assortment, or removing an item from a list created by yourself, doesn't delete it from Apicbase, it only makes the article unorderable. You can archive it manually in Apicbase if necessary.
- Prices: as agreed by contract with the supplier for the corresponding products.
- Product Information:
| Information Type | Availability |
|---|---|
| Multiple-level packages (e.g. 3 × 500 g) | Yes |
| Units of measurement | Yes |
| GTIN (barcode) | Yes |
| Brand | Yes |
| Package type (bottle, carton, etc.) | Yes |
| Allergens | Yes |
| Nutritional information | No |
| Lead Times | Yes — when available |
| Several orderable packages per ingredient | Yes — nested packages supported |
3. Ordering Details
- Hørkram supports full integrated ordering through Apicbase.
- Once the supplier integration is enabled, customers can build their baskets in Apicbase and send orders directly into Hørkram’s system.
- Lead-time validation: If any product in the basket has a lead time that conflicts with the selected delivery date, Apicbase will notify the user and offer two solutions:
-
Split the order into multiple orders with different delivery dates, or
-
Choose a later delivery date so the full order can be delivered together.
-
This ensures orders are placed within Hørkram’s fulfilment constraints and reduces the likelihood of rejections.
4. Onboarding
To activate the Hørkram integration:
-
The customer reaches out to their Hørkram account manager, and must CC nka@hoka.dk (Hørkram’s integration specialist).
-
The account manager will submit the internal request within Hørkram.
-
Once Hørkram’s technical team is informed, they will contact Apicbase at support@apicbase.com with the required setup details. Note: availability of the integration details are dependent on the supplier availability and schedule.
-
An Apicbase Customer Success Manager will finalise the configuration in the customer’s Apicbase environment.
5. Contact Information
- For assortment or catalogue issues: nka@hoka.dk (Integration Specialist) or your Hørkram account manager.
- For Apicbase-related support: support@apicbase.com or your Apicbase Customer Success Manager.