As with any software, issues occur. Should you ever need to report n issue to us, this article has a few tips on how you can help us help you most effectively.
How to Contact Us?
- You can submit your tickets via email by sending directly to firstname.lastname@example.org. All emails to this address are automatically converted into support tickets.
- You can chat with us during CEST Businnes hours using the chat widget on apicbase.com. In case there would be no reponse your question is also automatically converted into a support ticket.
What info do we need?
When submitting issues please be as complete and detailed as possible. It helps to supply:
- The steps needed to reproduce the problem
- The url of the page where you are having the issue
- A screenshot (or multiple screenshots)
- Context about what you were doing, where you are in the software etc.
We try to resolve all support tickets as quickly and possible.